Cancellation Policy

Our time is very valuable. To ensure that we can provide all of our clients with excellent service, we ask that you be on time to all of your appointments. Please arrive at least 5 to 10 minutes prior to your scheduled time to ensure you receive your full appointment time.

In the event that you should be tardy, we ask that you be considerate and call or text to inform us of your situation so we may take necessary action or make special arrangements.

213.451.8010

Please be aware that if you are 15 minutes or more late to your appointment, you will be voided and you will be charged 100% of your service. You will need to reschedule. NO EXCEPTIONS.

In the event that you need to cancel or reschedule your appointment, we asked that you notify us at least 48 hours in advance of your scheduled appointment.

● WE RESERVE THE RIGHT: to charge 50% of the scheduled service price when cancelling or rescheduling less than 48 hours prior to your appointment.

● WE RESERVE THE RIGHT: to charge 100% of the scheduled service(s) on No-Shows.

** ALL CLIENTS MUST HAVE A CREDIT CARD ON FILE PRIOR TO BOOKING AN APPOINTMENT FOR ANY SERVICE TO GUARANTEE YOUR APPOINTMENT **

The satisfaction of our clients is our main priority. We offer prompt solutions to any problems or concerns that may occur.

We do not offer refunds, credits, or exchanges for products sold or services rendered.If, for any reason, you feel dissatisfied with any of our services, please bring this to management’s attention.

We appreciate all feedback, negative or positive, from our clients to better serve you. As part of our service we like to provide follow-ups by phone and email for any questions or concerns.